1. We offer delivery service using selected courier services and Self Pick Up at our walk-in store.

2. Self Pick Up

Location HQ: The Pastels Shop, No.45-G, Persiaran Eco Sanctuary, 8/1C, Eco Santuari, 42500 Telok Panglima Garang, Selangor.

Monday-Friday: 9.30am - 5.30pm
Saturday, Sunday & Public Holidays: CLOSED

3. Delivery charges

West Malaysia: Flat Rate RM6.50 or purchase RM65 and above for FREE SHIPPING

East Malaysia: Flat Rate RM15 or purchase RM150 and above for FREE SHIPPING

4. Delivery Partner

Pos Laju/ J&T Express (Domestic)

Aramex/ TNT (International)

5. Delivery Lead Time

Ready Stock: 3-7 working days

Pre Order: 10-14 working days

In case of mix order of Pre Order & Ready Stock items, we will follow the lead time for Pre Order items and will ship them out when all items are ready.

6. After received the tracking number from our automatic generated email, please allow 24-48 hours for the tracking number to appear in courier service website.